IELTS Operations Assistant

Location:

Auckland, AUK, NZ

Company: IDP Education Services New Zealand Limit

Requisition ID: 4534

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The IELTS Operations Assistant at Auckland supports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction.

This is a casual role for our IELTS testing location at Auckland.

Shifts: 3 or 4 shifts a week (mostly on weekdays)

Remuneration: The IELTS Operations Assistant is paid $33.88 per hour.

The successful applicant will be required to successfully complete online training modules produced by IELTS Australia and one induction training at the test centre. Test day shifts are between 4-6.5 hours and dependent on the number of test takers.

Key accountabilities

Providing high quality services to test takers.
Overseeing test day activities to ensure processes and test rules and regulations are adhered to.
Adhering to policies and procedures as required.
Resolving test taker issues.
Maintaining the security of test materials.
Trouble-shooting technical issues (specialized technical equipment, software, hardware, etc.) with confidence.
Arranging set up (tidying facility to optimize the appearance of the venue) and maintaining facility.

Required experience

Exceptional attention to detail.
Ability to remain focussed for extended periods of time.
Willing and able to follow established protocols and regulations.
Strong customer focus
Strong computer and technical skills
Solid English communication skills, both written and spoken
Genuine interest, sensitive to people from other cultures
Team-player orientation
Professionalism and respect of everyone at all times
Ability to prioritise and be flexible in a fast-paced and continually changing environment
Well developed time-management and organisational abilities
Reliable and punctual