Front Office Admin

About IDP

IDP Education Nigeria LTD is a proud member of IDP, the global leader in international education services with a presence in over 50 countries worldwide. We are committed to empowering students and test takers with the knowledge and guidance needed to achieve success internationally. With an inclusive and dynamic team of over 7,000 professionals representing diverse nationalities, ages, and cultural backgrounds, IDP creates a vibrant workplace where innovation and customer care come first. Our use of leading digital technology coupled with trusted human relationships enables us to provide exceptional, personalised services to our clients. The company's ambition is to help individuals turn their educational aspirations into tangible opportunities across the globe.

At IDP Nigeria, we focus on nurturing local talent and providing an empowering environment for our employees, fostering career growth and continuous learning. Our workplace culture is driven by respect, collaboration, and a passion for student success, ensuring every team member feels valued and motivated to contribute their best.

Discover more about our innovative approach and career opportunities at www.careers.idp.com

Role purpose

• Serve as the first point of contact, creating a professional and welcoming experience for visitors, clients, and callers.
• Manage front desk operations, including greeting guests, handling inquiries, and directing them appropriately
• Handle incoming and outgoing communications (phone calls, emails, messages) efficiently and courteously.
• Provide administrative support to ensure smooth day-to-day office operations.
• Maintain accurate records, files, and front office documentation.
• Coordinate appointments, meetings, and visitor schedules.
• Support internal teams by facilitating communication and information flow.
• Uphold company policies, confidentiality, and professional standards at the front office.
• Ensure the front office area is organized, and presentable.

Location is Benin, Nigeria

Key accountabilities

• Manage front office operations, ensuring a professional and efficient reception experience.
• Handle student, client, and visitor inquiries in person, via phone, and email.
• Coordinate appointments, counselling schedules, and meeting rooms.
• Maintain accurate records, student data, and front office documentation in line with IDP policies.
• Support counsellors and internal teams with administrative and operational tasks.
• Ensure compliance with IDP Education standards, processes, and confidentiality requirements.

Customer Service

• Deliver high-quality, student-centric service aligned with IDP’s values and service standards.
• Act as the first point of contact, providing accurate information on IDP services and processes.
• Handle complaints and concerns professionally, escalating issues when required.
• Create a welcoming and supportive environment for students and parents.
• Maintain service excellence during peak periods with efficiency and empathy.

Stakeholder Relations

• Build positive relationships with students, parents, education partners, and internal teams.
• Liaise effectively with counsellors, admissions teams, and operations staff.
• Support communication between students and relevant stakeholders to ensure smooth service delivery.
• Represent IDP Education professionally in all interactions.

People

• Work collaboratively within a team-oriented environment.
• Support colleagues to achieve shared service and operational goals.
• Demonstrate cultural sensitivity when engaging with diverse students and stakeholders.
• Contribute to a positive, inclusive, and professional workplace culture.

Preferred Work Experience

• Must be fluent in English.
• Strong communication skills (verbal and written) is essential.
• Minimum of 2 years’ experience in Front Office and Admin role.
• Customer service experience in an education service sector is an added advantage.
• Experience handling student or client inquiries in person, by phone, and email.
• Exposure to appointment scheduling and administrative support functions.
• Experience working with databases, CRM, or student management systems.
• Experience in a fast-paced, customer-focused environment.

Required experience

• Previous experience in an administrative or front office role, ideally within customer care or education services.
• Excellent interpersonal and communication skills, capable of interacting respectfully and clearly with a diverse range of customers and team members.
• Strong organisational skills with an ability to manage time effectively and handle multiple tasks concurrently.
• Proficient in using standard office software including Microsoft Office Suite (Word, Excel, Outlook) and comfortable with digital communication tools.
• Demonstrated professionalism, discretion, and confidentiality handling sensitive information.
• Ability to work collaboratively within a team environment while maintaining an autonomous work ethic.
• A positive, proactive attitude with a willingness to learn and adapt in a fast-paced, dynamic environment.
• Basic knowledge of international education or student placement processes is advantageous but not essential.
• Fluency in English required; proficiency in additional local languages is a plus.
• A formal qualification in administration, customer service, or a related field will be considered beneficial.