CAP Agent

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The Client Application Processing Agent is responsible for the accurate, timely, and compliant processing of student applications, ensuring all application documents are verified, submitted to partner institutions, tracked through to outcome, and maintained in accordance with IDP operational standards. 

To process and manage student applications accurately and efficiently, ensuring compliance with partner institution requirements, timely submissions, effective stakeholder communication, and outstanding student experience.

Key accountabilities

• Review and verify student applications.
• Validate supporting documents.
• Submit complete applications.
• Track application progress.
• Follow up with universities.
• Manage assigned applications.
• Ensure submissions within SLA.
• Update CRM accurately.
• Communication application status.
• Escalate complex cases.
• Quality check files
• Ensure university compliance
• Maintain records
• Resolve discrepancies

Required experience

Education: Bachelor's degree.
Experience: 1–3 years in admissions/application processing or international education.
Knowledge: University admissions, compliance, document verification, CRM.
Skills: Attention to detail, organization, communication, problem solving, time management.
Abilities: Manage multiple applications, meet deadlines, maintain confidentiality.