Education Counsellor- UK & Australia

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in education institutions in UAE By promoting IDP products and services directly to students the Education Counsellor is responsible for supporting the achievement of office / country sales performance targets. The counsellor will also provide support and referral for students with issues other than placement, ultimately ensuring the delivery of outstanding customer service.

Key accountabilities

1. 1. Student Counselling
   2. Delivering Results
   3. Business Development
   4. Customer Service
   5. Client Relationships
   6. Team Work
   7. Communication

Detailed Description

Detailed Description

Required experience

• Educated to bachelor’s degree level or equivalent.
• Fluent in English
• Experience of working in a sales driven environment with a strong focus on achieving individual and team based targets.
• Knowledge of education institutions, admission processes, immigration requirements and their international operations.
• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.).
• Excellent planning and organising skills with the ability to manage multiple competing priorities.
• Customer focussed, with a passion for providing outstanding service.
• Highly effective relationship building and relationship management skills.
• Effective team worker, supporting colleagues and contributing positively to overall team’s success.
• Ability to proactively identify, analyse and solve problems effectively.
• Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.
• Strong IT skills – Microsoft Office suite, CRM systems.
• Experience of working with a CRM system.
• Experience of education counselling.
• Work and / or study experience in a relevant destination country.