National Sales & Operations Manager - Egypt

Location:

Cairo, EG, EGY

Company: IDP Education – Egypt (LLC)

Requisition ID: 2580

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

This position is responsible for overseeing and optimizing the sales and operational activities in terms of Student Placement in IDP Egypt. This includes driving revenue growth, ensuring efficient workflows, managiang client relationships, and aligning operational objectives with the company’s strategic goals. Develop & achieve the short-term student placement goals for all destinations in assigned offices for Student Placement & execute the long-term strategy of the assigned area to strengthen its position as leading student placement service provider. This to be achieved by finding the right balance between local needs of customers and global operating model.

Strengthen IDP’s leadership position for student placement and build IDP to become a top player in Multi Destination. Develop and execute destination business plans and activity calendars to deliver pipeline leads and conversion targets by intake. Contribute to building a world class operating environment by exhibiting a collaborative but decisive operating style. Effectively implement global priority projects in the country / business unit. Be a productive and effective member of country leadership team and support direct supervisor / County Director through exhibiting a collaborative operating style but ensuring that decisions are taken on time.

Detailed Description

People

Develop a strong Office Management leadership team and oversee the creation of a dynamic, inclusive workplace, building the culture while recognising and celebrating innovation, success and achievement.
Build a performance driven culture at the Office Management level
Drive the development and implementation of office-based business plans which address the Zonal and overall country
needs and a r e aligned to IDP’s strategy

Business and Operations Management

Set and monitor Office level KPIs to support the implementation of the business plan.
Identify new business opportunities and expand the client base.
Conduct market research to identify trends, competitor analysis, and customer needs.
Improve business performance by identifying and maximising opportunities for leverage across offices of knowledge, skills and infrastructure.
Once the budget is set monitor pipeline and revenue budgets of the business unit. With finance team, monitor results and initiate corrective action where required.

Financial Management

Collaborate with direct supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline and revenue forecasts for the business unit.
Develop and maintain a strong sales and service culture within the business.

Detailed Description

Sales Performance

Identify, develop and implement strategies to achieve sales objectives for the business unit. Monitor results and initiate corrective action where required.
Collaborate with Marketing, Destination Managers and Office Managers to develop and implement lead generation programs including events, client office visits, web etc., ensure appropriate counselling capacity / capability is in place and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.
Establish best practice frameworks and mechanisms to enhance sales performance.
Lead and support business unit to improve sales productivity through the implementation of global CRM system adoption, pipeline management, conversion benchmarks. Improve sales skills through training.
Agree and implement the Office Mangers KPIs (quarterly and annually) including APFs/pipeline (leads and applications) targets for each destination.
Provide inputs and take necessary actions to support the ongoing development and maintenance of service and client management performance standards and benchmarks for the business unit / country.

Detailed Description

Service Standards

Support and drive counsellors understanding of key client facing projects and activities (e.g.: OSCAR Applied / B2B) to increase their capability and ensure full integration into the IDP sales process.

Client Participation

Where required, represent IDP in forums and events of regional/global significance (e.g.: AIEC, Going Global etc).

Key Relationships

Speedily determine when an issue needs to be escalated to supervisor for resolution.

Communication

Proactively provide timely feedback and advice to the Supervisor on the management of offices and on issues arising from competitor activities, changing business environments, change in student visa policies etc.
With support of Finance team manage business systems and processes to ensure that all financial accounting obligations are met to the standard set by IDP and in line with local laws and accounting standards.

Compliance

Integrate compliance requirements into staff performance appraisals and annual objectives.

Required Experience

Educated to bachelor’s degree in business administration, Sales, Operations Management, or a related field or an equivalent
Fluent in English
Strong analytical skills with the ability to interpret sales and operational data.
Minimum of 5 years’ experience in developing business plans, budgets and skills to monitor, review and report on progress
Proven experience in sales management and operational leadership.
Practical experience in managing diverse stakeholders (clients & students) – with diverse interests – to their satisfaction, but always keeping to the ultimate goal of the organisation
Exceptional communication and negotiation skills.
A strong, ethical leader who acts with integrity and in the best interests of the business
Excellent presentation and communication skills - written, verbal and listening
Customer focussed, with a passion for providing outstanding service
Strong interpersonal skills
Experience of working in international education sector