Deputy Test Centre Administrator (Enugu)

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Enugu and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.

Strict adherence to test security and administration requirements is an essential part of the job.

Location - Enugu, Nigeria

Key accountabilities

Customer Service:

• Ensure exemplary customer experience for all test candidates.
• Maintain cultural sensitivity among all testing staff.
• Provide clear and comprehensive advice to enquirers.
• Forward complex enquiries to the appropriate person.

Business Acumen:

• Assist in budget management for IELTS testing.
• Provide regular financial and management reports.
• Assist in ensuring business plans align with IELTS objectives.
• Monitor test day availability and capacity.

Quality:

• Assist in conducting audits of IELTS test centres.
• Ensure adherence to IELTS operating procedures and manuals.
• Assist in adhering to PSN policy and procedures.
• Assist in the development and implementation of IELTS policies.
• Maintain professional stakeholder relations.
• Monitor contract adherence.
• Inform of risk management/security issues.
• Process invoices promptly.

Operations Management:

• Support the Test Centre Administrator in:
• Supervising IELTS testing.
• Financial and statistical reporting.
• Conducting self-audits.
• Managing the Clerical Marker monitoring program.
• Managing project delivery.
• Supervising Administrative Assistants.
• Identifying operational efficiencies.

Client Management:

• Assist in stakeholder management.
• Build and maintain stakeholder relationships.

Project Service Enhancement:

• Work on projects identified by IELTS Partner Working Groups.
• Assist in preparing management reports.
• Participate in reviews of IELTS manuals and promotional materials.

Test Day Tasks:

Exam Venue Preparation
Prepare test materials, venue, and invigilators (including training and documentation).

Exam Start
Brief invigilators, manage candidate flow, and ensure secure material handling and registration.

During Exam
Oversee test administration, manage incidents, and record attendance.

Exam Finish
Supervise material collection, inventory, candidate exit, and staff timesheets.

Post-Exam
Organize material handling, destruction, and marking.

Required experience

•    Educated to bachelor’s degree level or equivalent 
•    Relevant work experience relating to administration and business support activities 
•    Fluent in English 
•    Strong administrative skills 
•    Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.) 
•    Customer focussed, with a passion for providing outstanding service 
•    Ability to proactively identify, analyse and solve problems effectively 
•    Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP 
•    Excellent planning and organising skills with the ability to manage multiple competing priorities 
•    Sound IT skills – Microsoft Office suite, CRM systems