Asst. Territory Manager (Tamilnadu & Karnataka)

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

This is a key leadership role in country responsible for all aspects of IELTS operations in assigned area.
1. Business Plan- Develop and execute business plans for region
2. Operational plan execution – achieve candidate numbers, market share and revenue targets in line with budgeted goals and within approved expenses.
3. Pre & Post-test management- Effective implementation of all relevant pre & post test procedures including candidate registration, document verification, data entry etc. with zero tolerance for any variance in security related processes
4. Test Day management- Ensure availability of test day staff and that all test day activities are conducted as defined down procedures with zero tolerance for any variance in security related processes

Key accountabilities

• Develop annual plans for IELTS for the area
• Effective implementation of all pre-test day & post test procedures including candidate registration, document verification, test day security and protocols, data entry, etc
• Ensure availability of test day staff and that all test day activities are conducted as defined down procedures
• Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test
• Ensure all staff involved in testing is culturally sensitive
• Provide clear, comprehensive advice to general enquirers or ensure that more complex enquires are forwarded to the correct person for a response
• Build, retain and lead a team of motivated high performers.

Required experience

Graduate or equivalent Diploma/Professional degree
7 years + experience in BD & Operations preferably in Education, Edtech, Assessment and Testing Industry or equivalent
High integrity
Should have strong proven existing Operational skills across key parameters listed above.
Demonstrated ability to communicate effectively – written & oral
A strong, ethical leader who acts with integrity and in the best interests of the business.
Respects diversity in employees