Client Account Manager, Client Care

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

We are looking for a Client Account Manager to work within our high-performing Client Experience team in Chennai.

As a Client Account Manager, you will be working closely with IDP’s university partners to understand admission entry requirements across courses and source markets; help clients work with our digital applications and set up their portfolio of courses on our platforms. You will feedback to our product and commercial teams on client expectations and requirements to help us deliver an outstanding client experience.

Key accountabilities

• Liaising with partner institutions and successfully onboarding them onto our digital platforms
• Handle digital Product demos, training, and project briefs
• Ensure partner universities have added and updated course data information as per specifications
• Follow-up with clients to ensure optimal usage of the platform, encourage increased adoption and improve their outcomes
• Work with product and commercial teams to build and maintain products and services that deliver maximum ROI for our partners
• Create and validate delivery reports for commercial Teams

Required experience

WHAT WE'RE LOOKING FOR

• Min 5+yrs of Experience  
• Good communications skills  
• Higher attention to detail  
• Ability to multi task and stay organized  
• Ability to work under pressure  

• Friendly and professional demeanor