Cloud Ops Engineer

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role Description

CloudOps Engineer designs, plan, create, & implement cloud-based software & Hardware. This role will support Cloud environments as well as Windows/Linux based server infrastructure.  You’ll be a thorough, methodical specialist with a fundamental commitment to security, automation, & quality.  You’ll thrive on bringing automation to routine tasks & continuously raising the quality of the service you provide.

IDP is committed to the AWS Well Architected Framework & its five pillars.  The Cloud Infra Engineer will focus on the Operational Excellence pillar - managing & automating changes, responding to events, & defining standards to successfully manage daily operations. The ideal candidate will be cross skilled in supporting & maintaining Infrastructure systems including Linux, Windows Server, Cloud PAAS, SAAS (AWS, Azure) environments. You’ll be a critical member of a high performing team, personally producing outcomes that accelerates IDPs agenda to support students in their life-long study journey.

Key accountabilities

Working in the Infrastructure Team to support a diverse range of infrastructure across IDP business including Network & Cloud. Automate IDP Platform Operations, by driving scripting operations procedures. Ensuring Best Practices - You will continuously review our environment against Best Practice standards, give recommendations & improvements in a structured & methodical manner. Coordinate with the Cyber Team & drive IDP security practices across the IDP business.  We are entrusted with the personal information of students & we take this extremely seriously. You’ll be an expert voice in ensuring that Security & Privacy are a fundamental part of every design & deliverable. Work with System Architects to assist in the design & deliver infrastructure including compute, network, communications & storage components. Maintain your knowledge on evolving threats & opportunities to improve the performance, agility & cost effectiveness. Routine Monitoring & Reporting - You’ll review regularly with the infrastructure leadership. In cloud, you will be utilizing Trusted Advisor, Guard Duty, Well-Architected tools & produce actionable plans. You will work in a virtual team with the Development, Support, Testing & Service Desk to ensure the delivery of services & applications. You are continuously learning and extending your knowledge of best practice & the business value of technology innovations.

Required experience

AWS Cloud experience - CloudFormation, ASGs, EC2, VPCs, Transit Gateway, Cloud Watch, RDS, Dynamo DB, SNS etc. Knowledge of core AWS Cloud Services (EC2, VPC, IAM, Route 53). AWS microservices – Lambda / API Gateway, SQS, SNS. Experience in monitoring &auditing systems. Knowledge of cloud monitoring tools (e.g. Splunk, CloudWatch, CloudTrail). Ability to estimate usage costs &identify operational cost control mechanisms. Customer service skills - Interpersonal skills, particularly negotiation &facilitation, to recognize staff needs &ways to satisfy them &maintain good relations with IDP staff &suppliers. Demonstrates strong customer understanding &focus. Highly developed communication skills for dealing with enquiries &supporting staff in IT. Ability to elicit &define requirements from varying sources. Drive delivery in line with business needs.
Bachelors or master’s in software engineering, Computer Science or other relevant discipline. At least 5-8 years’ experience in an Infrastructure role with experience AWS Cloud Platform engineering role. Prior experience delivering systems in a commercial environment with operational, performance, security &availability requirements. Experience in Infrastructure as Code, deployment framework etc. Drive &solve problems impacting critical security systems &implement automation to prevent reoccurrence. Design &implement Disaster Recovery processes. Analyzing &monitoring performance bottlenecks &key metrics to optimize software &system performance. Act as SME on AWS. Experience in utilizing CI/CD pipelines to maximize quality in a development team. You must be able to communicate clearly &accurately. Provide productive contributions to the creation of the team’s patterns.
Advantageous to have: Windows/Linux operating system experience (Highly Desirable). Strong Knowledge of Containerization technologies (e.g. Kubernetes, Docker). SAP Cloud: Hybris Com &Marketing, C4C; Webhooks, ODATA Services.