Head Quality Engineering & Research

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

IDP has completed the first phase of its digital transformation which has directly
contributed to the massive acceleration in the world’s leading Edu-Tech business helping
students fulfil their lifelong learning opportunities at the world’s top universities.
Our transformation journey is far from complete, and we have an exciting range of
projects utilizing our latest generation SAP SaaS suite of tools, SAFE agile, AWS
integration and microservices landscape and our in-house development experts.
We have an exciting opportunity for a Head of QE & R to assist in the delivery of major
business transformation programs. You will work in a multi-national virtual team to
ensure the delivery of high-quality services, systems and applications in a pivotal role,
working closely with the business and technology functions, and Program teams, to plan,
document and execute testing and quality assurance activities.
The Head of QE & R plays a key role within the team, acting as the main conduit between
the delivery teams and the business by providing assurance of the quality, completeness,
and alignment to expectations for all project activities.
You are thorough and methodical, with a deep understanding of the art of testing, with a
fundamental commitment to the Customer, security, automation, and quality. You’ll thrive
on delivering value to Customers and positioning projects for successful and smooth
transition to operations. You love technology, are continuously learning and extendingyour knowledge of best practice, the business and Customer value of technology
innovations.
You are someone who is energised by being a critical member of a high performing team,
personally producing outcomes that accelerates the Company agenda to empower our
customers.

Deliverables

We’ll be relying on you to…
▪ Ingrain quality as a core discipline into every aspect of the technology
▪ Responsible for leading and directing the Quality Engineering & Research
leadership team
▪ Direct the development of the Quality Engineering strategy, methodology,
discipline and framework. Driving and improving the QE&R team in areas of
automated testing and agile testing.
▪ Accountable for the overall design, implementation and improvement of testing
strategies and tools with focus on test automation, continuous integration, and
delivery.
▪ Define and execute standards, methods, and procedures to determine product
release readiness by playing the role of customer advocate.
▪ Advance metrics and goal setting to provide visibility and understanding of
development effectiveness from a quality perspective.
▪ Shift Left Testing: Collaborate closely with engineering teams to deliver software
releases with and ever-increasing level of quality.
▪ Work across technology, support teams to prioritize assignments and manage
risks/issues to ensure successful delivery with high quality.
▪ Ensure product teams are informed with the perspective of the customer.
▪ Overall QE resource management
▪ Build, nurture and empower QE&R team by focusing on quality with expertise in
software testing, test automation, agile processes, CI/CD, and DevOps, among
other things
▪ In partnership with other key stake holders, recruit, retain and develop great talent
to be an asset to the QE team.

competencies

With the below core skills...
▪ Leadership – Demonstrate sound judgement based on facts and the context. Take
ownership of testing deliverables and quality of the testing done.
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▪ Strategic Thinking – Instead of thinking quality as afterthought, need an enterprise
level view and a coherent picture of end to end with a forward planning for
effective delivery of quality products.
▪ Manage Risks – Proactive about managing risks
▪ Technical Testing Skills – Ability to understand the system architecture of the
application under test. Ability to explore multiple ways to test through UI, API and
the backend. Ability to automate and conduct performance testing.
▪ Achieving Results – Be aware of key business objectives and ensure these are
applied appropriately to all business activities.
▪ Building Relationships – Able to develop effective relationships with all IDP staff
and be recognised as providing a supporting role.
▪ Customer Focus (internal & external) – Able to anticipate and understand customer
expectations and ensure customer requirements are met and expectations
appropriately managed. Able to build professional relationships with customers
and focus on solving their problems.
▪ Communication – Good communication skills suitable for the liaison with
departmental staff and senior management. Demonstrate good communication,
both orally and in writing, with colleagues, clients and customers including
producing reports, preparing, organising and delivering presentations using
appropriate tools and techniques.
▪ Planning and Organising – Good at determining a course of action by breaking it
down into smaller steps and by planning and resourcing each of these, making
allowance for potential problems.
▪ Teamwork – Able to contribute effectively towards the objectives of a team, and
be able to share knowledge, ideas and information. Aware of the needs, objectives
and constraints of those in other disciplines and functions.