Product Owner

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

• Product Owners take a high-level view of a portion of the customer value stream, identify needs, and communicate a compelling vision.
• They should be able to develop and maintain a product by operating effectively across multiple stakeholders.
• The Product Owner is a key member of the Agile Squad, providing clarity of customer experience and business and commercial objectives and goals to ensure quality of delivery and outcomes.

Key accountabilities

• Monitor customer behaviours and anticipate needs:
  • Keep up to date with emerging trends
  • Create, update and maintain customer journey maps.
  • Gain a deep understanding of our customer experience
  • Uses deep understanding of the customer’s needs
  • Plan and facilitate co-design workshops
• Establish a target state and product roadmap in line with IDP’s strategic vision:
  • Work closely with Product, CX, global and regional marketing and/or network teams
  • Provides input and feedback to Product Managers
  • Create and maintain a product delivery roadmap
  • Monitor product deliverables
  • Collaborates with Product Managers, Engineering Managers, Scrum Masters
• Manage stakeholders acting as a central communication between all stakeholders:
  • Act as the voice of the customer
  • Act as customer advocate
  • Lead with understanding of end-to-end customer experience
  • Keep pace with our global team’s needs
  • Problem solve, consider options and provide clear communication
  • Interacts with stakeholders during iteration demonstrations
  • Prepare clear briefings to our Digital Adoption teams
• Manage the product backlog solution development and delivery:
  • Manages the delivery of business value
  • Work to our internal cadence rhythm and squad ceremonies
  • Engage with other Product Owners and Product Managers
  • Works with other Product Owners and the Product Manager
  • Reviews and accepts user stories
  • Participate in User Acceptance Testing (UAT)
  • Works with the team to ensure Epics, Stories and tasks
• Define and measure product benefits, evaluate product effectiveness:
  • Track and monitor product performance
  • Implement appropriate control measures
  • Participates in the iteration demo and retrospective meetings
  • Lead communities of best practice within your product area

Required Experiences

Required experience

• Essential:

  • Agile product development and delivery / Agile and/or SAFe experience/certified
  • Design thinking and complex workflow optimisation
  • Planning, project management, prioritisation and time management skills
  • Excellent verbal and written communication skills
  • Workshop facilitation skills
  • Experience with Agile task management tool such as Jira or equivalent
  • Ability to assess and articulate business and user value, develop business cases and track benefits realisation
  • Ability to effectively manage conflicting needs of stakeholders
  • Ability to clearly articulate options, criteria by which to assess and make recommendations
  • Strong analytical and problem-solving skills with expertise in writing and capturing requirements/ user stories, business processes and customer journeys
  • At least 2 years prior experience in Product Owner role or adjacent discipline

• Highly Desirable:

  • UI/UX design skills and experience
  • Data Analysis: Business intelligence and data analysis skills.
  • Process Analysis: process and optimisation methods and skills.
  • Experience with ideation and co-design tools and methods
  • Experience in international student placement or past experience in a similar service industry.
  • Previous experience in at least one of the following areas: marketing, sales, customer services or information technology services.
  • Experience with vendor management and contract management
  • Familiarity with CRO and SEO principles