Quality Analyst IOL

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of processes, transactions, and deliverables. The role ensures adherence to defined standards, SLAs, and compliance requirements while driving continuous improvement through data-driven insights and feedback

Key accountabilities

Conduct regular quality audits on transactions, cases, or workflows to ensure compliance with SOPs, policies, and SLAs

Identify quality gaps, process deviations, and recurring errors, document findings clearly

Provide structured feedback to team members and stakeholders to improve accuracy and performance

Maintain and update quality trackers, dashboards, and reports

Analyse trends in defects, errors, and customer issues and recommend corrective and preventive actions

Collaborate with operations to implement quality improvement initiatives

Ensure audit readiness by maintaining proper documentation and evidence

Required experience

Bachelor’s degree in any discipline

1 year of experience in Quality, Audit, Compliance

Proficient in MS Excel; reporting tools preferred

Strong attention to detail and analytical skills

Excellent written and verbal communication skills

Ability to interpret data and translate findings into actionable insights

Good understanding of process compliance, SOPs, and SLAs