Contact Center Agent - IELTS

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

Key accountabilities

• Handle customer enquiries and provide accurate information about IELTS tests, registration, test dates, fees and related services via phone and other channels.
• Follow up potential customers from events, campaigns, websites and other lead sources to convert enquiries into IELTS test bookings.
• Contact customers for IELTS event/test reminders and other relevant updates.
• Maintain good customer relationships and deliver a high standard of customer service.
• Accurately update customer information and lead status in CRM/internal systems.
• Provide daily, weekly and monthly sales/activity reports as required.

Required experience