Education Counsellor - AU/NZ (HCM1)

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key accountabilities

- High Customer Service mind & pro-active sales/cross sales & follow-up to convert from potential lead source to meet the pipeline & final sales target

- Counselling of prospective students and their families regarding study opportunities.

- Provision of information on institutions to students either face to face or over the telephone.

- Following up students’ applications and keeping students posted/ informed on offers/ rejections by the institutions.

- Counselling and assistance of prospective students in entry visa application.

- Accurately & timely updating of student applications on IDP Global database & team reporting scheme

- Provide good after sales service to have high parent/ student referral source

- Organization and implementation of promotional activities at local institutions and IDP offices.

- Organization and assistance in IDP exhibitions and other educational exhibition.

- Interpretation for institutions at seminars/ interviews/ exhibitions.

- Maintaining a good rapport to students, their families, local and IDP institution clients and visa office.

- Attending and servicing institutions upon their visits to IDP office.

- Active participating in team meeting & training

- Other duties as assigned by the Line Manager

Required experience

- Have 2 years experiences in service counselling (English course/professional course/oversea study consulting or banking finance services consulting,...)

- Prefer and have advantage if you have knowledge about oversea study consulting in Australia, US, UK, Canada or New Zealand

- Excellent communication, explanation and customer orientation.

- Demonstrate strong sales, have ability to maintain and widen customers’ relationship.

- Ability to work under high pressure and target.

- Professional & efficient business communication (both English & Vietnamese)

- Candidate must possess at least a Bachelor's Degree.