Education Counsellor - UK/IE (Kuala Lumpur)

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

Responsibilities:

• To finalize applications, provide excellent counselling services to students, and establish a good relationship with clients to ensure smooth conversion. The position will also be involved in events, exhibitions and promotions of IDP and its affiliates/ clients

Key accountabilities

Key Performance Area

Customer service/Business acumen

· Provide counselling services and information on the UK & Ireland education and related to customers (students/parents).

· Provide accurate, efficient and quality service that exceeds customer’s expectation

· Attend to students’ queries quickly and professionally

· Attend to students’ complaints tactfully and professionally

· Maintain a high degree of response towards customers confidentially Client satisfaction

Client satisfaction:

· Develop a good rapport between students and clients

· To ensure a good conversion of students for clients

· To provide local support services e.g. school visits, appointments, etc.

· Maintain friendly & professional relationships with all stake holders including universities & students Quality of work

Quality of work:

· To develop a cut-off score file and ensure that it’s updated regularly

· Accuracy of information

· Ensure that the contact details of the clients are accurate and updated when there’s changes

· To maintain a good student database for follow up

· No wrong information given to students

· A close follow up with students

· Keeping in touch with new students

· Reduce number of complaints

· Increase conversions

· Good rapport and follow up with students

· Manage to convert lead to applicant and APF as per agree outcome

· Deliver the number of APF as per set target Technical & Professional Knowledge

Required experience

· Competent knowledge of the UK & Ireland education

· Competent knowledge of the UK & Ireland culture, life style and geographic region

· Competent knowledge of university courses and careers outlook

· Competent knowledge of migration rules & regulations

· Possess relevant computer skills

· Take ownership of problem and seeks timely solutions Team Work

Team Work:

· Common goal of achieving set targets in terms of student services numbers Communication

Communication:

· Good communication skills to liaise with students and client institutions

· Daily communicate with different people at different levels in English languages

· Regular communication to the Student Services Manager of Student Services section’s work outcomes, issues, recommendations

Organization & Planning:

· Provide informative report and feedback of all marketing activities e.g. outreach, school visits to manager

· Provide respective application data & statistics to management Essential Requirements

Requirements:

Essential Requirements:

· Knowledge of the UK & Ireland, and local education system

· A Bachelor’s or higher degree in any discipline (or work experience equivalent)

· Good interpersonal and communication skills in English

Desirable Requirements:

· Ability to handle multiple tasks under pressure and meet deadlines

· Must have the ability to work and operate in a team and demonstrate team work skills

· Good computer skills