Destination Manager - Canada and US

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

• Achieve the short-term and long-term goals in destination for student placement.
• Provide inputs to support the development and execute the destination-wise activity calendars to deliver pipeline leads and conversion targets by intake.
• Train and maintain the approved number of certified counselors for the destination.
• Build strong client support through ongoing engagement, quality service to students and clients, high-quality applications.
• Effectively implement global priority projects at the country/office
• Be a productive and effective member of the office leadership team and support the Branch Manager through exhibiting a collaborative operating style.

Detailed Responsibilities

• Drive the development and implementation of destination-based office business plans
• Provide inputs and once the budget is set monitor the Pipeline and Revenue budgets of the zone.
• Monitor results and initiate corrective action where required.
• Collaborate with the office manager to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecasts.
• Develop and maintain a strong sales and service culture within the business.
• Drive Customer
• Satisfaction by regular monitoring and reporting.
• Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.
• Collaborate with Regional Destination Managers, Marketing to develop and implement lead generation programs including events, client office visits, web, etc, ensure counseling capacity /capability as per targets and ensure consistent
• sales, service, and client management performance standards and benchmarks which are continuously improved.
• Provide inputs and take necessary actions for the ongoing development and maintenance of service and client management performance standards and benchmarks for the office.
• Drive and guide the office's participation in and execution of global improvement projects where applicable.

Required experience

• Bachelor’s or equivalent degree
• Industry knowledge. Preferably working in sector or having prior experience in student placement sector.
• Experience in developing business plans, budgets and skills to monitor, review and report on progress.
• Proven ability to motivate and lead a team to achieve demonstrable outcomes.
• 6–10-year counselling experience preferably in the education industry
• Strong problem resolution skills, Educational Event Management Experience
• Experience in working with CRM systems will be desirable.
• A strong, ethical manager who acts with integrity and in the best interests of the business.
• Good written and verbal English skills