Client Success Director

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

Shape Strategic Partnerships. Drive Global Growth. Create Lasting Impact.

At IDP, we partner with some of the world's leading universities to connect students with life-changing education opportunities. We're looking for an experienced professional to join us as Client Success Director to lead and grow relationships with our most strategic university partners across the UK and Ireland.

This is a high-impact leadership role for a commercially minded individual who thrives on building executive-level relationships, driving growth, and delivering measurable outcomes.

Location: London (Hybrid)

What you'll do

As the trusted strategic advisor to our key institutional partners, you will:

• Lead and develop relationships with senior university stakeholders, including Pro Vice-Chancellors, Directors of International, and Recruitment leaders.
• Drive student recruitment growth, market share expansion, and long-term partnership value
• Design and execute bespoke growth strategies aligned to institutional priorities.
• Identify opportunities to drive growth through , bespoke initiatives, digital marketing, events, data, and admissions services. Maximise opportunities and remove barriers to recruitment success by influencing stakeholders internally and externally to solvee complex challenges.
• Provide strategic oversight of partner performance, retention, renewal planning, and growth initiatives.
• Collaborate across internal teams around the world to ensure exceptional partner experience and delivery.
• Present performance insights and recommendations to senior leaders and executive stakeholders.

What you'll bring

We're looking for someone who combines strategic thinking with strong commercial acumen and exceptional stakeholder management skills. You will have:

• Significant experience in partnership management, client success, or key account management
• In-depth understanding of UK Higher Education and International student recruitment, including policy influencing student flows
• A proven track record managing complex, high-value strategic relationships.
• Experience influencing executive stakeholders within higher education or similarly complex environments.
• Strong commercial instincts and the ability to identify and unlock growth opportunities.
• Excellent communication, negotiation, and relationship-building capabilities.
• Experience working effectively across international matrix organisations and cross-functional teams
• A data-led approach to decision-making and performance improvement.
• Curiosity and a problem-solving mindset

Why join IDP

You'll join a purpose-driven organization that is transforming lives through education while working alongside talented teams across global markets. This role offers the opportunity to influence strategy, shape major partnerships, and make a tangible impact on student outcomes worldwide.

Ready to build strategic partnerships that change futures? Apply today.