UK SP and DM Accounts Receivable Officer

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

To provide invoicing and debt recovery to IDP to enable the company to collect outstanding debts and ensure efficient operation of all IDP invoicing and accounts receivable processes, including ensuring timely and accurate invoicing and proactive collection activities

Key accountabilities

Customer Service 

• Liaise regularly with clients in the Tertiary, Secondary, ELICOS, VET (private and government) and Foundation sectors as well as IDP’s overseas offices 
• Follow up in a timely manner any queries from IDP clients relating to debt or problems associated with the client’s accounts
• Analyse and report to the Team Leader on the nature of enquiries received
• Monitor collections of Students Services, Publications, Exhibitions, Corporate Service and Fellowships and other issues relating to collections when they arise
• Assist in the Upcoming Invoice Report and resolve any issues

Quality

• Ensure contact details in finance systems for clients are accurate
• Liaise with Client Services Unit to ensure when necessary that provisions of the Client Services Agreement are being met by institutions
• Negotiate relating disputes via country office and institutions and mediate
• Monitor client ‘aging reports’ and ensure reports accurately reflect client debt by liaising regularly with clients in the Tertiary, Secondary, ELICOS, VET (private and government) and Foundation sectors as well as IDP overseas offices via telephone, email or letter to verify information

Financial Management and Administration

• To disseminate to IDP clients aging reports reflecting level of debt and to initiate action to recover debt through Client Relations team and management
• To ensure that details relating to IDP clients are accurate and up-to date
• Process billing information for IDP staff (local and overseas) and external customers such as universities associated with IDP business
• Monitor debt recovery procedures and recommend to the Manager any changes that may facilitate these procedures

Required experience

Essential requirements

• Experience in Financial Accounting Packages – A/R module 
• Strong interpersonal skills and an ability to discuss problems with clients and determine solutions
• Highly developed written and oral communication skills 
• Strong Word, Excel and Microsoft Outlook skills to enable the preparation of reports 
• Highly developed analytical and problem solving skills
• An ability to work under pressure and organise work priorities to meet deadlines
• Ability to work cooperatively within a team environment
• Proven ability in debt collection in an accounts receivable role
• An aptitude for computer-based accounts applications
• Reconcile and verify accounts receivable transactions to ensure accuracy and completeness.
• Analyse AR data and provide insights on discrepancies, trends, and areas for improvement.

Desirable requirements

• Oracle EBS System
• Billing Platform
• Advanced Excel