Client Success Manager

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

As a Client Success Manager, you’ll drive client satisfaction and business growth across APAC by ensuring universities and education providers maximise their engagement with IDP’s products and services. Partnering with senior leaders and global teams, you’ll play a pivotal role in renewals, client retention, and uncovering new opportunities across digital marketing, student placement, and data insights.

Key accountabilities

What you’ll do:

• Build and maintain strong client relationships, acting as a trusted advisor.
• Support renewals, upsell and cross‑sell opportunities with data‑driven insights.
• Deliver onboarding, training, webinars, and reporting to enhance client adoption.
• Collaborate with global teams to unify processes and strengthen client success frameworks.
• Engage with IDP’s international network to amplify client strategies and uncover growth opportunities.

Required experience

What we’re looking for:

• 5+ years in client partnerships/account management.
• Strong commercial acumen and negotiation skills.
• Excellent communication and relationship‑building abilities.
• Knowledge of the international education sector (preferred).
• Analytical, detail‑driven, and proactive problem solver.