Digital Workplace Executive Support Engineer

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

About the Job

Job Title             Digital Workplace Executive Support Engineer

Location             Docklands, VIC 3008

Employer           IDP Education Limited

Position             Full Time

This role is part of the Global Digital Workplace group reporting to the Manager of Global Digital Workplace Services.

We are seeking a skilled Executive Support IT Specialist with extensive experience in Microsoft 365 and Intune. The successful candidate will provide high-level technical support to our executive team and assistants, ensuring their technology needs are met promptly and efficiently. This role requires a proactive problem-solver with excellent communication skills and the ability to work under pressure.

Salary: $85,000 to $95,000

Essential Requirements

• Proven experience (2 years minimum) in digital workplace engineering.
• Previous experience in an executive support role.
• Proven experience (3 years minimum) of Microsoft 365 and Intune engineering, configurations and operation management.
• Digital workplace tool management expertise: management tools, techniques, monitoring and integration
• Experience (2 years minimum) implementing modern management of endpoint devices.
• In-depth knowledge and experience (2 years minimum) of collaboration tools, cloud services, and modern workplace technologies specifically Microsoft Platforms.
• Experience using automation to drive continuous improvement.
• Strong project skills with a focus on delivering results within scope, schedule, and budget.
• Excellent communication skills, with the ability to convey complex technical issues and concepts to non-technical stakeholders.
• Certifications in relevant technologies (e.g., Microsoft 365, Intune, Azure, Exchange etc.) are essential to this role.
• Certification in technologies such as AWS, Networks, Infrastructure Services, Security etc. are a plus.

Desirable requirements

• Bachelor's or Master’s Degree in computer science, Information Technology, or a related field.
• Tertiary qualifications in Information Systems or related business discipline or equivalent industry experience.
• Technical certifications relevant to Digital Workplace or other enterprise applications.
• Experience in working in the Tier 1 global organisation will be highly regarded.
• Knowledge of Service Operation models.
• Working knowledge of how machine learning (ML) can enhance automation.
• DevOps experience or knowledge.
• Ability to think strategically and innovatively and interpret insights into actions.
• Understanding of agile and service management practices and principles.
• Strong communications skills – both written and verbal. You will be relied on by leadership and other technical specialists for advice and direction – you must be able to communicate clearly and accurately.
• Experience in working in dynamic global environment.
• Practical working knowledge of IT Security in a distributed global environment.