Examiner Standards Manager - Speaking Network

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

Inviting applications for Examiner Standards Manager (Speaking) to join our team in Australia.

The role will be responsible for quality assurance of examiner marking and delivery standards for Speaking tests for the IDP Test Centre Network and its various programs. It also manages the recruitment, standards and training of the IDP Examiner Trainer Network ensuring suitably qualified examiners are in place to meet regional and global test centre demand and the high standards of Speaking test delivery and marking.

Besides managing the recruitment, training and monitoring of all Examiner Trainers, the role also provides support to the IDP network of Administrators.

We welcome applications from candidates based anywhere in Australia or within a similar time zone.

Key accountabilities

• Support the IDP test centre network by ensuring adequate numbers of suitably qualified examiners and examiner trainers are recruited, trained, and monitored
• Manage examiner trainer performance via Partner agreed monitoring processes
• Manage and conduct IELTS Online Speaking Examiner Trainer training events and webinars online
• Implement and develop global PSN policy recommendations for the delivery of Speaking test and ways of working with the Examiner Trainers
• Work with the PSN Manager and relevant Partner Work Groups to develop and review PSN policies, objectives, and strategies for the management of Speaking Examiner standards.
• Work with support staff including administrative, technical and/or professional staff to contribute to the effective development of the Speaking Examiner Systems
• Use wide-ranging data to analyse and report on systems, examiner trainer standards, marking
• Liaise with and respond to queries from the Test Centre Administrator network (as required) about examiner management at the local level, including examiner and examiner trainer disciplinary matters
• Design and create online training courses for the global network of Examiners, Examiner Trainers 
• Participate and engage with internal and external working groups with a range of stakeholders.
• Coordinate with internal and external stakeholders as required

Required experience

• Certified IELTS Speaking at Examiner Trainer level
• Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience
• Organisational skills and ability to maintain focus under pressure
• Extensive management expertise
• Ability to work with a degree of autonomy.
• Ability to manage a large functional unit with a diverse or complex set of functions and significant resources.
• Experience managing implementation of policies requiring a high degree of knowledge and sensitivity.
• Ability to work with a range of learning management and content creation systems
• Proven experience working in an online environment