IELTS PSN Online Speaking Administrator

Location:

Melbourne, VIC, AU

Company: IDP Education Ltd

Requisition ID: 4482

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

Support Global IELTS Operations. Uphold Examiner Standards. Deliver Quality at Scale.

An exciting opportunity has become available within the IELTS Professional Support Network (PSN) for an IELTS PSN Online Speaking Administrator to join our Australia-based team .

This role plays a critical part in supporting the global delivery of IELTS Online Speaking tests and the management of our Speaking Examiner cohort. Working closely with the PSN team, Examiner Standards Managers, and colleagues across multiple countries, you'll help ensure operational excellence, quality assurance, and compliance across our global online speaking operations.

About the Role

As the IELTS PSN Online Speaking Administrator, you will provide administrative and operational support across key examiner management activities, helping to maintain the integrity and quality of IELTS Online Speaking delivery worldwide.

Role is based in Australia, Melbourne is the preferred location but not essential.

Key accountabilities

Supporting examiner scheduling and availability management across online speaking delivery.
Coordinating examiner certification, monitoring and training activities.
Maintaining examiner records, databases, training materials and SOP documentation.
Supporting compliance and quality assurance processes.
Managing examiner queries and associated mailboxes.
Assisting with EOR (Enquiry on Results) and Jagged test administration.
Supporting examiner payment preparation and reporting activities.
Building strong relationships with examiners and test centre stakeholders across the global network.
Identifying opportunities to improve systems and operational processes.

Required experience

We're looking for a highly organised and proactive team member who thrives in a fast-paced environment and enjoys working collaboratively across global teams.

You'll bring:

Experience in administration, coordination, operations support, or a similar role.
Strong organisational skills and attention to detail.
Excellent communication and stakeholder management skills.
Confidence working independently while managing competing priorities.
Strong Microsoft Office skills, particularly Excel and databases.
A commitment to quality, compliance and continuous improvement.
The ability to build effective working relationships across diverse teams and regions.

Highly Regarded

Experience working within a global or matrix environment.
Exposure to quality assurance, assessment, compliance, or examiner operations.
Experience using Power BI, Power Query or VBA.
Tertiary qualifications.

Why Consider This Opportunity?

This role offers an excellent opportunity to:

Expand your global stakeholder network across IELTS operations.
Gain exposure to examiner standards and assessment quality processes.
Build expertise in a critical area of IELTS delivery.
Contribute directly to providing a high-quality testing experience for test takers worldwide.
Further develop your operational, analytical and coordination capabilities within a globally recognised organisation.

Interested? If you're passionate about operational excellence, enjoy working collaboratively across global teams, and are looking for your next career move within IDP, we'd love to hear from you.

Apply via the internal careers portal or speak with your manager to learn more.