People Experience Services Lead

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

IDP is seeking an experienced and motivated People Experience (Px) Services Lead to spearhead the management and optimisation of our HR systems landscape. This strategic role is pivotal in stabilising current HR technology solutions and paving the way for future transformation as we transition from SuccessFactors to Oracle Fusion.

Based at our Melbourne offices, this newly established position offers the successful candidate a unique opportunity to blend hands-on technical expertise with stakeholder collaboration and data-driven insights. You will be instrumental in enhancing HR service delivery, streamlining processes, and ensuring system reliability in an evolving environment.

This is a fixed-term role tailored for professionals who excel in refining and optimising HR systems, enjoy shaping structure in dynamic settings, and thrive when navigating and resolving ambiguity to drive impactful outcomes.

What you will lead

• Assume full ownership and accountability for the current SuccessFactors platform, proactively identifying, diagnosing, and implementing solutions to enhance system performance and user experience.
• Lead the preparatory activities for our upcoming HR systems migration to Oracle Fusion, ensuring processes and data readiness to facilitate a seamless transition.
• Champion improvements in data quality management, ensuring accuracy and integrity across HR records, reporting outputs, and system integrations.
• Design and deliver scalable, practical improvements to our HR services, covering Talent Acquisition, Human Capital Management, and compensation workflows, aligning technology capabilities with business needs.
• Build strong partnerships with cross-functional business units and IT teams to collaboratively resolve issues, support change management, and ensure system enhancements align with organisational objectives.
• Provide critical support to payroll processes including validation, reconciliation, and reporting aspects to maintain accuracy and compliance.
• Establish clear structures, prioritize initiatives effectively, and maintain momentum in continuous improvement efforts to meet strategic goals.
• Drive ongoing adoption, training, and iterative enhancements of HR systems and processes, fostering a culture of continuous learning and excellence.

What you bring

• Extensive experience and deep understanding of HRIS platforms with proven expertise in SuccessFactors; familiarity with Oracle Fusion is a strong advantage.
• Demonstrated success in diagnosing, stabilising, and optimizing HR systems and related processes to drive efficiency and user satisfaction.
• Comprehensive knowledge of core HR modules including Human Capital Management, Talent Acquisition, reporting, and compensation management, facilitating end-to-end system oversight.
• Solid grasp of payroll processes, ensuring alignment of HR systems with payroll operations and compliance standards.
• Exceptional interpersonal skills with the ability to engage effectively with business stakeholders and IT teams, fostering trusted collaborations and shared goals.
• A meticulous, data-driven approach characterized by high attention to detail and analytical rigor.
• A naturally curious and proactive mindset, with a continuous improvement orientation and ability to challenge existing practices constructively.
• Comfortable navigating complex, evolving environments with an adaptive, solution-focused attitude and strong organisational capabilities.

Why this role

• Opportunity to define and lead a freshly created role integral to the future of HR technology at IDP.
• Be at the forefront of a significant HR systems transformation, contributing to lasting organisational impact.
• Experience a role with considerable ownership, visibility, and decision-making autonomy.
• Make a meaningful difference within a fixed-term position, leaving a legacy of strengthened HR systems and processes.

If you are motivated to take ownership, address challenges pragmatically, and enhance our HR technology landscape, we encourage you to apply and join us on this transformative journey.