Product Manager

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

We have an opportunity for a Product Manager to lead the product management and delivery of Operations Management within the IELTS operations team.

This role will lead the product management and delivery of Operations Management within the IELTS operations team. This role will support the delivery of our ongoing IELTS transformation of test centre, test taker and IELTS partner experiences. Through sound Test Taker research, market and data analysis, along with co-validation with IDP’s global network you will identify opportunities to develop, enhance and improve the Operations Management product experience. You will lead the development of the strategic roadmap for the products and work with the teams to implement and deliver, achieving the targeted business and Test Taker outcomes.

This is an exciting role, managing a portfolio of products that will have a critical contribution the overall IELTS and omnichannel experience of our Test Takers.

A full-time permanent role based out of Melbourne Quarters. 

Product Strategy & Commercial Management

Product Strategy((Partner, Test Centre, IDP and Test Taker)

Management of the development of a consolidated Product Roadmap for Operations Management within the Test Centre Experience team, aligning GLT strategic objectives, working with Product Owners to develop delivery plans

Management of current products to create amazing Test Centre and Test Taker experiences focusing on the product lifecycle, new product development and process improvements to drive efficiencies and deliver on business objectives

Leveraging of market, competitor, Test Taker, Test Centre, Partner and digital insights to inform forward-looking roadmap and product plan

Development of the case for change, investment business cases (where required) and canvasses, including forecasting and mapping to key metrics and ROI tracking

Communication of Product Strategy and Roadmap with key stakeholders for input and alignment

Commercial and partner management

Develop core value proposition for Operations Management products, integrating and connecting Test Centre Experience with Test Taker and Partner Experiences supporting physical and digital Test Taker interactions, omnichannel experience and lifecycle

Reporting of key metrics impacting business performance, including tracking of benefits realisation (from new products and improvements)

Leveraging data from across the platform and working with data team identify opportunities such as ‘next best action’ or gaps that could be addressed which would improve commercial outcomes

Test taker first

Test-taker first

Advocacy of the Test Centre Experience within the scope of the Operations Management products

Continually walk in the Test Takers shoes across the digital and physical platforms for continuous improvement via a prioritised backlog being actively worked on by the required teams

Collaborate with CX and research teams to facilitate regular co-design to enable a complete understanding of Test Taker needs

Planning and delivery

Ensure the Test Taker journey on digital and non digital platforms is optimised for experience and conversion outcomes

Work with associated product delivery teams to deliver the required product roadmap in line with strategy, business planning and practical needs anchored to network and Test Taker feedback

Manage initiatives in the roadmap across cross functional teams, building sustainable processes, co-ordinating and managing dependencies in release schedules

Create go-to-market and change management plans with key stakeholders to optimize Test Taker, business and operational adoption and performance

Team Leadership

Lead Product Owners to ensure effective implementation of the product strategy, roadmap and performance objectives

Clearly cascade goals and business objectives specific to delivery to ensure Test Taker and business outcomes

Support, guide and mentor Product Owners as part of PI Planning with application of Agile practices

Deliver on Test Taker/Centre and business outcomes through people enabling the best outcomes through team capabilities

Foster a team culture that is about outcomes and collaborative ways of working for the benefit of our Test Takers

Required experience

Track record in the management of commercialised products/ services at various stages in their product lifecycle

Knowledge and execution of product management practice, including business planning, roadmap development, forecast and benefits realisation. 

Proven ability to lead product lifecycle from concept to MVP and go-to-market; including mature product iterative improvement, and where applicable migration and exit.

Demonstrated ability to take responsibility for the overall condition and stewardship of the product

Strong business and data analysis skills with ability to synthesise market, Test Taker and data insights to inform product decisions, actions and outcomes

Ongoing thirst for a better understanding of the Test Taker - ambition to play a key role in promoting superior Test Taker experiences and Test Taker centric business solutions. Defines the problem and develops solutions through the eyes of the Test Taker.

Have business acumen with the ability to create solutions that meet Test Taker needs

Build rapport and communicate solutions to senior stakeholders including being able to tell the story

Comfortable working in ambiguous situations, working creatively on formative concepts or complex problems to solve

Capable of operating with both a macro and micro lens, providing focus to detailed steps/tasks as well as maintaining a big picture view

Passion for driving process improvements that directly impact operational efficiencies and NPS

Desirable experience

Prior experience in managing and leading teams

Experience across different industries (e.g. a mix of digital and bricks and mortar)