Senior Program Coordinator

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

Working directly with Language Testing Portfolio and Product teams, you will ensure the administrative functions of the program and governance obligations are being met – maintaining the effective execution of our program delivery processes. You will be working closely with stakeholders, delivery/governance teams, product managers, senior stakeholders and delivery teams to facilitate and enable successful program delivery.

As a Senior Program Coordinator, you will be responsible for co-ordinating key program artifacts, ceremonies and events including Program Increment planning, Steering committee, maintaining portfolio registers, benefits tracking, organising workshops and meetings, taking minutes throughout delivery of various Language Testing initiatives within the program.

Working out of our Melbourne Quarters office amidst our collaborative team you will work with product and digital teams in Melbourne, London and Chennai and be responsible for the day-to-day coordination across the program.

We are looking for someone who is proactive, methodical, structured yet flexible in adjusting methodologies to the context of the program, understands technology, communicates well and has proven delivery over a wide range of projects and project management disciplines. 

You should be able to coordinate and engage with a wide variety of stakeholders, ensuring they remain informed and engaged to ensure the delivery of IDP program’s digital lifecycle within quality, time and budget requirements whilst ensuring a focus on the customer and best practice ways of working. 

Program Coordination

End to end best practice program coordination

Work with Portfolio Manager to develop, drive, and implement program goals

Manage communications and deliverables from all stakeholders for the program

Program Administration including cadence, comms, budgets, schedules etc

Document Control and preparation and provision of program tracking reports

Support program team to achieve key initiative timelines

Minutes and actions follow up as assigned from program and product meetings

Collaboration and Performance Tracking

This is a global role and needs global collaboration to deliver, including:

Collaboration with delivery teams globally

Attending PM communities of best practice

Working closely with product managers/owners and other coordinators to ensure integration points and dependencies.

Ensuring program communication and reporting is clear to all whilst being light on time

Assist in the co-ordination of PI planning process

Roadmap and tracking innovation performance by:

Ensuring Program initiatives funding, resourcing and planning is signed off.

Progress reporting on initiatives, identifying issues and escalating where appropriate.

Continually looking to how we can improve upon what we do for our customers and how we can improve business agility and performance

Tracking program delivery performance to time, scope, budget and outcome

Utilising PM tools such as gantt, roadmaps, Kanban where such tools are fit for purpose in the context of the individual initiative and program

Required experience

Previous PMO or program co-ordinator / administrator experience

Hands on, self-managed, proactive and innovative

Methodical, structured, with a dedicated eye for detail

Multi-tasker with ability to juggle many activities and communications

Demonstrated experience effectively coordinating programs of work and working with several stakeholders

Ability to track and manage program finances at a detailed level (capex, opex, etc)

Advanced communication skills to engage a wide range of stakeholders including C Level

Cross cultural awareness and sensitivity, respecting diversity

Desirable Requirements

Experience working in dynamic global environment

Why join us

Be part of our story, as we support you to create meaningful and rewarding experiences, grow your career with purpose, and celebrate as a global team.

If you identify as a member of an underrepresented community, we encourage you to apply, even if you feel you do not meet all the criteria, but have relevant skills, experience and capability that will enhance the role. At IDP, you can be yourself, be seen, heard, valued, and celebrated every day for your meaningful contributions. If you require any adjustments, let us know.

Some other benefits include:

• Work in our new 6 green star office, featuring creative collaboration zones and a focus on health and wellbeing.

• Professional development programs to grow your career.

• Two paid volunteer days every year to support our local communities.

• Stay energized with free fresh fruit and barista onsite.