Technology and Partnerships Director

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

IDP has laid a strong foundation of digital transformation in IELTS by modernising large elements of our digital and technology estate. We are now expanding and strengthening our Language Testing focus, bringing more innovative approaches and technologies to pursue the next stages of transformation.

The Language Testing Technology and Partnerships Director is accountable for the enhancement, maintenance and technology operations of the IDP Language Testing technology estate. The LT Technology and Partnerships Director is accountable for evolving the architecture and delivery approaches within IDP while providing drive and coordination of modernising the technology capabilities managed by IDP Partners.

The LT Technology and Partnerships Director employs advanced stakeholder engagement participates in the IELTS Partnership by representing IDPs technology interests and providing leadership to shared IELTS technology teams, delivery and operations.

The LT Technology and Partnerships Director is involved in supporting and guiding the analysis of requirements, planning and design, as well as engineering and delivery. They directly lead efforts in business enablement and process optimisation, and guides the technology architecture and service catalogues, and manages Language Testing Technology operations.

Key accountabilities

Roadmap

• Collaboratively define Roadmaps for the allocated platforms and technology capabilities in alignment with the organisation’s digital business strategy 
• Manage and coordinate the delivery of Roadmap outcomes to expectation

Engineering

• Leading or working collaboratively with the Product, Business and Engineering teams on the development of new Products, Product enhancements and Product redesign

Efficiency

• Managing allocated Budgets within the Portfolio
• Improving performance in terms of operational cost, throughput and agility

Customer

• Customer (i.e. Business Stakeholder) satisfaction
• Establishing and communicating Customer requirements of technology applications, services and systems
• Establish service delivery measures, and roadmaps of improvements against those measures

Innovation

• Evolve the Language Testing technology estate to support the introduction of new technologies to enable the digital business strategy
• Assess the potential risk of bringing new and emerging technologies into the organisation and determine mitigations

Suppliers

• Manage allocated technology vendors for the Portfolio
• Negotiate and manage vendor contracts to cost and performance standards

Resilience

• In conjunction with the CyberSecurity and other capabilities, conduct risk management actions so that internal and external systems are safe and secure
• Ensuring Language Testing technology platforms have maintained Disaster Recovery Plans in place, including annual testing of core systems
   

Required experience

Essential Requirements

• Educated to degree level with experience of working in a large, private-sector IT organisation
• Identification and successful deployment of new IT technologies and development processes in a medium to large IT organisation
• A wide understanding of IT technology and vendors combined with the ability to evangelise new developments to both technical and nontechnical audiences
• Management of vendor relationships and negotiating with vendors

Desirable Requirements

• Experience in leading digital business strategy
• Knowledge of the Language Testing industry