Counsellor

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

1. To provide professional and quality counselling service that exceeds customer and client expectations
2. To achieve student invoice target by intake and assigned destination
3. Support execution of the destination wise activity calendars to deliver pipeline leads and conversion targets by intake.
4. Build strong client support through 100% compliance of application processes.
5. Be a productive and effective member of office team and support OM through exhibiting a collaborative operating style thereby building team spirit 6. Effectively implement global priority projects at country/office (Ex: OSCAR/OSCAR Applied etc.) 

Key accountabilities

Business Acumen

Student Services

Destination Client services

Marketing 

Events

Quality Assurance

Required experience

• Bachelor (or above) qualification 

• Strong knowledge of destination and local education systems

• 3 plus year of counselling experience preferably in the education industry

• Ability to multitask under pressure and meet deadlines

• Visible orientation towards having high quality service as integral part of work ethics

• Computer skills including, Word, Excel

• Fluent in English - written and verbal

▪ Strong problem resolution skills

▪ Experience in working with CRM systems will be desirable ▪ Good communication skills - written and verbal (English) skills