Business Development Officer (IELTS)

About IDP

IDP is a world-renowned leader in international education services, committed to enabling global success for students, test takers, and institutional partners. Operating in over 50 countries, we combine trusted human relationships, innovative digital technology, and rigorous customer insights to deliver exceptional outcomes. As an Australian-listed company, we maintain a reputation for integrity, inclusivity, and excellence across all our operations.

Our diverse team consists of over 7,000 passionate individuals representing a spectrum of nationalities, cultures, and experiences. We pride ourselves on a customer-centric approach, empowering our people with cutting-edge technology and professional development opportunities. This dynamic environment fosters innovation and collaboration, enabling us to transform local goals into tangible successes worldwide.

IDP is dedicated to inclusivity and equal opportunity, ensuring that all members of our team and our customers feel valued and supported. To explore career opportunities with us and learn more about our mission and values, please visit www.careers.idp.com.

Role purpose

The Business Development Officer (IELTS) plays a pivotal role within IDP Education (Kenya) Ltd., acting as the bridge between IELTS testing services and prospective clients, including educational institutions, corporate partners, and individual students. This key position involves developing and implementing strategic initiatives to drive growth, enhance brand presence, and expand market reach.

This role demands a proactive, insightful professional who can nurture relationships, identify emerging market trends, and deliver tailored solutions aligned with clients' needs. The successful candidate will collaborate closely with internal teams and external stakeholders to promote IELTS and related services, contributing to the overall success of the business development objectives in a competitive and evolving educational landscape.

Key accountabilities

• Develop and execute targeted business development strategies to increase IELTS test registrations within the Nairobi region and beyond.
• Build and maintain strong, long-lasting relationships with educational institutions, study abroad consultants, corporate clients, and community organisations to foster continuous engagement and loyalty.
• Identify and pursue new business opportunities through market research, networking events, and direct outreach, ensuring alignment with IDP’s strategic goals.
• Collaborate with marketing and operations teams to design and implement promotional campaigns and events that effectively communicate the benefits and value of IELTS testing services.
• Monitor competitor activities and industry trends, providing timely reports and strategic recommendations to senior management.
• Provide exceptional customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining high standards of professionalism and courtesy.
• Prepare and deliver compelling presentations and proposals to potential partners and clients, showcasing IELTS products and services.
• Track key performance indicators, prepare regular progress reports, and contribute to continuous improvement efforts within the business development function.

Requirements

• Candidates applying for the Business Development Officer (IELTS) position should demonstrate substantial experience in sales, marketing, or business development within the education or testing services sectors.
• Proven success in client acquisition and relationship management, particularly involving educational institutions and diverse stakeholder groups, is essential.
• An understanding of IELTS testing processes, benefits, and target markets will be highly advantageous.
• Strong communication and interpersonal skills, along with the ability to present confidently and persuasively to a variety of audiences, are critical.
• The ideal candidate will exhibit excellent organisational abilities, adept at managing multiple projects and deadlines with attention to detail.
• Proficiency in digital tools, CRM software, and data analysis to inform strategy and measure outcomes is expected.
• Additionally, a passion for education and commitment to fostering inclusive opportunities align with IDP’s values.
• BSc/MBA in Business Administration or Management or any other related degree.