Executive - Customer Care

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

To manage In bound and Out Bound calls

Key accountabilities

• Handle inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets

Required experience

• Any Graduate/Post Grad with minimum of six month of work experirence preferabbly into calling 
• Prior experience with customer service and call centers in relevant job roles.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command over the English language/ regional if applicable.