Front Office Admin

About IDP

IDP Education Ghana Limited is an integral part of IDP, the global leader in international education services. With an extensive network spanning more than 50 countries, IDP is committed to supporting students and test takers worldwide by providing trusted, innovative, and personalized services. We combine the strengths of human expertise and advanced digital technology to deliver industry-leading solutions that enable global success for our customers and partners alike.

Our diverse team comprises over 7,000 dedicated professionals representing a variety of nationalities, ages, and cultural backgrounds. At IDP, we foster a customer-first culture where every team member is empowered to contribute to turning local aspirations into global achievements. We pride ourselves on creating an inclusive and collaborative working environment where individual growth aligns with the company's mission to transform dreams into real opportunities.

Join us in shaping the future of international education by contributing your skills and passion to a company that values innovation, integrity, and impact. To learn more about career opportunities and our commitment to employee development, please visit www.careers.idp.com.

Role purpose

The Front Office Admin role within IDP Education Ghana Limited is pivotal in facilitating seamless operations and delivering exceptional customer experience. Positioned in Kumasi, this role acts as the first point of contact for students, partners, and visitors, embodying the warm and professional image of IDP.

The successful candidate will ensure efficient front office management by providing administrative support, managing communication channels, and coordinating appointment scheduling. This role requires excellent organisational skills, attention to detail, and the ability to manage multiple tasks with ease in a fast-paced environment.

By fostering positive interactions and ensuring timely information flow, the Front Office Admin contributes directly to the reputation and operational effectiveness of the Student Placement business area. This position offers a unique opportunity to engage with diverse stakeholders while enhancing your career in customer service administration.

Key accountabilities

• Serve as the primary point of contact for visitors, students, and partners, ensuring a welcoming and efficient front office environment.
• Manage incoming communications including phone calls, emails, and walk-in enquiries, providing prompt and accurate information or redirecting to appropriate personnel.
• Coordinate scheduling and reception duties, including arranging appointments and meetings for the Student Placement and Customer Care teams.
• Maintain and organise correspondence, records, and databases to support smooth administrative operations.
• Assist with general office administration tasks such as filing, document preparation, and supply management to ensure the front office operates effectively.
• Collaborate closely with the Customer Care and Student Placement departments to support joint initiatives and ensure consistent service levels.
• Identify opportunities to improve front office processes and contribute to service excellence by providing feedback and suggestions.
• Adhere to company policies, data privacy standards, and health and safety regulations when managing sensitive information and coordinating front office activities.

Required experience

• BSc in any social science or related degree.
• Proven experience in a front office or administrative support role within a customer service or educational environment is highly desirable.
• Strong organisational and multitasking abilities with excellent attention to detail and accuracy.
• Effective communication skills, both verbal and written, to engage professionally with diverse stakeholders.
• Proficiency in using office software applications, including MS Office (Word, Excel, Outlook) and digital communication tools.
• Demonstrated ability to work collaboratively as part of a team while maintaining initiative and accountability in individual tasks.
• A customer-focused mindset with a commitment to delivering exceptional service and resolving enquiries efficiently.
• Familiarity with data management and record-keeping practices, ensuring confidentiality and compliance.
• Flexibility to adapt to shifting priorities and fast-paced work demands in an international education services context.