People Experience (HR) Manager

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The People Experience Manager (Cambodia) is responsible for driving all people related matters and managing the day-to-day implementation of People Experience (PX) initiatives and policies in both operational and strategic levels to achieve high performance and high engagement organisation.

The role will be working closely with the Country Director (CD), Country Leadership Team (CLT), Regional PX Director (RPXD) and the PX teams in both Regional and Global offices, to develop and deliver a number of work programs and campaigns aiming to provide our people with the best employment experience across all three business units: Student Placement, IELTS and English Language Teaching, and support functions.

Key accountabilities

• Manage employee lifecycle processes from attraction and acquisition of talents to on-boarding, capability and career development through to exit and separation.
• Support and advise the management team to provide great work environments for our people through supporting facility management, occupational health and safety and broad administration activities specifically for the Cambodia’s offices
• Deliver great employee experiences through effectively administrating employee processes and records in SuccessFactors (personnel database)
• Directly support CD and CLT to create a collaborative work environment across departments through effective internal communications via such channels as internal social network website (JAM), emails, bulletin boards, newsletters, town hall, social events, and instant messaging groups, etc.
• Collaborate with the Regional and Global PX teams to implement new projects and campaigns to improve and enhance employees' experiences.
• Oversee payroll data preparation, and coordinate with the Finance department to ensure pay is made to the employees correctly and on time
• Oversee the statutory compliance together with Global Privacy Data Officer

Responsibilities

People Data and Process Integrity:
 

• Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF)
• Collaborate with the RPXD and SF team in designing, testing and implementing new modules in SF
• Drive an adoption of the internal social media, JAM, to deliver a great people experience through regular content contributions and active participation in relevant discussions and topics.
• Effectively identify opportunities to digitise people process administration to increase effectiveness and enhance employment experience

Talent Acquisition and On-boarding

• Manage and facilitate the talent acquisition process by collaborating with both internal (hiring managers, CD, RPXD) and external (internal recruiting team, IDP Career Portal, recruitment agencies, job posting websites, candidates) parties through an effective use of the dedicated Application Tracking System to attract, recruit and hire high quality talent into the organisation
• Ensure an effective and efficient talent acquisition process to provide a positive experience for hiring managers as well as candidates
• Conduct analysis, assess recruitment results, and identify areas of opportunity and change. Use the data to evaluate sourcing effectiveness, determine progress and process improvement
• Manage onboarding and induction program to provide new joiners with a smooth and seamless onboarding experience. Ensure that new joiners are properly oriented about the Company

Compensation and Benefits

• Oversee payroll data preparation, and coordinate with the Finance department to ensure pay is made to the employees correctly and on time
• Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.
• Lead and facilitate the annual salary and bonus review process by working closely with the CD, CLT and RPXD
• Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes

Rewards and Culture:

• Manage, facilitate and promote the Company’s employee recognition programs in Global, Regional and Country levels
• Directly support the CD to create a collaborative work environment cross departments through effective internal communications via such channels as emails, bulletin boards, newsletters, town hall, social events, and instant messaging groups, etc.
• Encourage and advise managers to effectively manage and drive team’s performance through the use of the Company’s performance management tool (RISE)

Capability and Performance

• Act as focal point for organising training and development activities in the country/region (e.g. GROW Counsellor Foundations & Certifications, GROW Frontline, GROW Managers programs)
• Monitor and follow up with employees on mandatory training completion/e-Policy acknowledgement in SF
• Collect training requirements and support CD and RPXD in conducting training need analysis and setting up delivery/implementation plan for both internal and external training courses e.g. leadership training, digital marketing training and conferences, etc.

Policies, Compliance and others

• Oversee the administration of Visa and work permit related issues such as application, renewal, cancellation, appealing and updating required employee information to relevant governmental agencies
• Ensure all policy and procedures, HR Manual and employee handbook are up to date
• Provide guidance on local employment legislation as and when requested by the CLT and employees
• Drive for both Company’s and statutory compliance related to people, especially Child Protection and Code of Business Conducts

Required experience

• Bachelor’s degree or higher in HR Management, Business Studies/Administration/Management or related field
• Minimum 10 years of working experience of which 7 must be in HR function
• Minimum 5 years of experience in leading HR function for a medium to large MNC organisation (min. 100 pax)
• Excellent fluency in Khmer AND English in both speaking and writing to collaborate with local, region and global teams
• Sound understanding of the principles underpinning great employee experiences and Cambodia labour laws
• Effective communication and interpersonal skills, and able to engage effectively with all levels of the organisation
• Highly organised, meticulous, able to prioritise and multitask with minimal supervision
• Demonstrated ability to manage internal and external relationships
• High degree of initiative and advanced problem-solving skills
• Proficient in Microsoft suite, especially Excel and PowerPoint
• Proactive personality with positive influence on our people
• Only candidates with the rights to work in the country will be considered. Shortlisted candidates will be contacted by recruiter

Desirable Experience

• Proactive to implement process improvements
• Experience working in MNC with matrix organisation setting
• Experience in SAP and payroll processing