Team Leader

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Key accountabilities

• Communicates deadlines and goals to team members
• Audit calls and provide constructive feedback to tele-callers 
• Develops strategies to company regulations and performance goals 
• Conducts team meetings to update members on best practices and continuing expectations 
• Generates and shares comprehensive and detailed reports about team performance, mission related objectives, and deadlines 
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints 
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks 

Required experience

• Leadership Skills
• Strong Oral and Written Communication 
• Employee Training Experience 
• Strong Relationship Building skills 
• Customer Service Skills, Knowledge of MS office 
• Technically sound to adopt latest software 
• Must be graduated