SP Admin Assistant

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

Provide high quality and professional customer service to students, clients and all other visitors or guests of IDP offices. Assist in maintaining effective administrative and office systems to ensure the smooth running of the office operations. Provide comprehensive administrative support to IDP staff with a strong focus on quality and accuracy.

Key accountabilities

• Welcome visitors and guests in a friendly and professional manner and direct them to appropriate IDP staff.
• Register walk-in and call-in students on IDP’s Client Relation Management (CRM) system and assign these contacts to counsellors.
• Answer all incoming calls from the main office content number and redirect to IDP staff as required.
• Monitor the generic office email account and distribute received messages to appropriate staff and /or other offices as required.
• Data entry into CRM system.
• Support counsellors on submitting university applications
• Follow-up with the universities on application status
• Respond to student queries on phone/ WhatsApp
• Support counsellors on submitting university applications
• Follow-up with the universities on application status
• Respond to student queries on phone/ WhatsApp
• Unpack institution brochures and marketing materials and inform counsellors of updated materials.
• Prepare and maintain marketing and other materials required for conferences and / or events.
• Package and send marketing materials when required for promotional purposes.
• Assist in the planning and preparation of meetings, conferences and conference telephone calls.
• Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP’s student placement and IELTS operations.
• Prepare payment vouchers and / or process invoices.
• Arrange outgoing courier and mail pickups.
• Coordinate deliveries and distribution of incoming mail.
• Maintain updated copies of procedures manuals, forms and templates for use in the office.

Required experience

Educated to bachelor’s degree level or equivalent.

Fluent in English.

Receptionist / administration experience in a customer facing capacity.

Customer focused, with a passion for providing outstanding service.

Excellent planning and organizing skills with the ability to manage multiple competing priorities.

Excellent communication skills – written, verbal and listening.