Student Placement Manager

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The Student Placement Manager is responsible to

• Achieve the short-term goals in Student Placement & execute the long term strategy of the company to strengthen its position as leading student placement service provider. This to be achieved by finding the right balance between local need of of customers and global operating model.
• Strengthen IDP’s leadership position for all destinations and build IDP to become the top player across Destinations.
• Develop and execute the destination wise activity calendars to deliver pipeline leads and conversion targets by intake.
• To provide strong business leadership, instilling IDP’s vision for the organisation and a performance driven culture with the office team.
• Provide mentoring, coaching, and ongoing communication thereby driving for high engagement and excellent business results.
• Build strong client support through ongoing engagement and client relations.
• Build strong working matrix relationships with country teams – destination and marketing - to deliver optimal results.
• Contribute to building a world class operating environment by exhibiting a collaborative but decisive operation style.
• Effectively implement global priority projects at country/office.
• Be a productive and effective member of the Country leadership team and support the Operations Director through exhibiting a collaborative operating style but ensuring that decisions are taken on time.
• Work with country finance team and people experience teams to ensure compliance with all applicable country and local laws and policies.

Key accountabilities

Key Performance Area:

• Timely preparation, with Marketing, of intake-based pipeline plan and activity calendars.
• Execute activity calendar, ASCENT reports, Counsellor Productivity reports and commission as per defined dates and timelines.
• Achieve targets for Leads, Applicants, and Finalised volumes – by destination and by intake.
• Positive client satisfaction ratings at country and office level
• Staff Engagement ratings & meet company target
• Hire, train and maintain trained and certified counsellor numbers by destination
• Successful implementation of global projects
• Business & Sales Management: Drive the development and implementation of office-based business plans which address country needs and are aligned to IDP’s strategic milestones. Improve business performance by identifying and maximising opportunities for leverage across offices of knowledge, skills and infrastructure 
• Financial Management: Collaborate with Finance and Operations Director to implement forecasting methodologies and processes to achieve accurate, timely pipeline and revenue forecasts.
• Sales Performance:  
• Develop and maintain a strong sales and service culture within the business. Identify, develop and implement strategies to achieve sales objectives for the student placement team. 
• Monitor results and initiate corrective action where required. Collaborate with the Marketing Manager to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved
• Service Standards: Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office. 
• Global Participation: Drive and guide the office participation in and execution of global, regional and local improvement projects where applicable. 
• People:  Develop a strong Counselling, Sales team to oversee the creation of a dynamic, inclusive workplace, building the culture while recognising and celebrating innovation success and achievement.
• Key Relationships: Where required, represent IDP Singapore in forums and events of regional/global significance (AIEC, Going Global etc).
• Compliance: manage business systems and processes to ensure all accounting obligations are met. Work with the People Experience team to integrate compliance into RISE and annual objectives

Required experience

Essential Requirements:

• Bachelor’s or equivalent degree
• Over 7 years of demonstrated skill in managing a team in a customer facing multinational company with experience in developing business plans, budgets and skills to monitor, review and report on progress.
• Proven ability to motivate and lead big and diverse team to achieve demonstrable outcomes.
• Practical experience in managing diverse stakeholders (clients & students) – with diverse interests – to their satisfaction, but always keeping to the ultimate goal of the organisation.
• Strong problem resolution skills
• Experience in working with CRM systems will be desirable
• A strong, ethical leader who acts with integrity and in the best interests of the business.
• Respects diversity in employees 
• Excellent presentation and communication skills 
• Good written and verbal English skills