Student Services Coordinator

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

Provide our customers quality customer service and assistance on their school and visa application process whether online or paper based.

Key accountabilities

RESPONSIBILITIES 

1. Provide accurate, efficient, and quality service that exceeds customers’ expectations.
2. Attend to students’ queries quickly and professionally.
3. Assist the students whenever they need.
4. Check all school and visa documents thoroughly as per institutions and embassies’ rules and regulations.
5. Encode all required details and attach all documents required.
6. Prepare documents to be sent to embassies that require paper-based visa application.
7. Promptly inform students and Counsellors for additional documents required and any problem occurred during the whole process.
8. Maintain friendly and professional relationships with all customers.

Required experience

WHAT WE'RE LOOKING FOR

1. College Graduate of any business course
2. Working experience in a service industry of at least 1 year.
3. Interpersonal skills to deal effectively with internal and external clients.
4. Good communication skills in Filipino and English
5. Good computer skills.
6. Must have the ability to work and operate in a team and demonstrate teamwork skills.