IELTS Course Counsellor

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The Course Counsellor is responsible for providing excellent customer service and carrying out day to day administrative and sales tasks in an efficient and timely manner.

Key accountabilities

- Customer service/ Business acumen 
• Introduce IELTS Course information to clients.
• Follow-up with prospective students by telephone, email and text.
• Make appointments with students to visit the school, attend seminars, observe lessons, pay tuition fees, etc
• Introduce the school, courses and special offers to prospective students and visitors. Follow the sales process set by the existing team.
• Register students for the IELTS test. Collect fees and provide receipts .
• Represent IDP IELTS at various exhibitions.
• Collect testimonials from students.
• Administer mock tests.
• Contact students to confirm places for seminars by phone, email and text.
• Arrange for students to join observation lessons.

- Technical & professional knowledge
• Ensure all administration is up to date (student records, class schedules, student payments, etc)
• Schedule student for placement tests.
• Manage the in-house lending library.

-Good teamwork
• Discuss student situations/needs with teachers.
• Work with SP department to share student information between departments.
• Brainstorm campaign/marketing ideas with team members. 

Required experience

• Professional customer service
• Experienced in sales of English training is a plus
• Ability to work in a small team
• Strong administrative skills
• Good people/communication skills
• Computer literacy