IELTS Prep School Team Leader, Taiwan

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The IELTS Prep School Team Leader drives both commercial growth and team performance across Taiwan's IELTS Prep Schools (Taipei, Taichung, and Tainan). This is a dual-impact role — leading people while also achieving personal sales targets. The role requires someone who thrives on developing and inspiring others, while staying hands-on in driving revenue and student engagement.

You will be responsible for:

• Leading a motivated counselling and sales team to deliver exceptional service and results.
• Overseeing strategic and annual business planning, budgeting, and operational excellence.
• Driving growth initiatives that enhance both student outcomes and business performance.
• Ensuring every student experience reflects IDP’s high standards of quality, professionalism, and care. 

Key accountabilities

-Business & Sales Management
• Lead and implement business plans aligned with IDP’s strategic priorities and local market needs.
• Set, track, and deliver on sales KPIs — including your own individual target — while building the team’s capability to achieve collective goals.
• Identify new growth opportunities and leverage best practices across locations.
• Balance day-to-day sales responsibilities in the Taipei office with strategic leadership of the broader school network.

-Financial Management
• Contribute to the annual budget and forecast process, ensuring alignment between revenue goals and operational capability.
• Partner with Finance and Senior Management to maintain accurate pipeline and revenue forecasts.
• Monitor financial results and take proactive steps to address variances or capture new opportunities -Customer service/ Business acumen
• Promote a student-first mindset across all schools, ensuring every interaction delivers an exceptional experience.
• Partner with the Academic Director to align business development efforts with service and course offerings.
• Oversee multiple engagements across teams to ensure timely and high-quality delivery.

-Sales Performance
• Foster a strong sales and service culture built on accountability, teamwork, and continuous improvement.
• Develop and execute strategies to achieve and exceed sales objectives.
• Collaborate with Marketing and Office Managers to design effective lead generation initiatives — from events to online campaigns.
• Continuously review and enhance performance standards, ensuring consistency and excellence across all offices.

-People
• Lead, coach, and inspire the counselling and teaching teams to perform at their best.
• Create a dynamic, inclusive, and high-performance culture that recognises innovation and results.
• Support professional growth through feedback, development planning, and mentoring.
• Build a strong sense of team purpose that connects sales success with student impact.

-Communications
• Provide timely updates and insights to the Senior Manager on team performance, market shifts, and competitor activities.
• Escalate issues promptly and propose practical solutions.
• Maintain open, transparent communication across teams and functions. 

Required experience

• Strong background in sales, with proven ability to meet or exceed revenue targets.
• Experience leading, developing, and motivating teams to achieve shared goals.
• Demonstrated ability to balance people leadership with personal sales accountability.
• Excellent communication, stakeholder management, and problem-solving skills.
• Sound administrative and organisational abilities, with attention to detail.
• A growth-minded leader who drives performance while fostering collaboration and trust.